7Launcher Support Center

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Technical problems with the Launcher
Counter-Strike: Global Offensive
Counter-Strike: Source
Black Mesa

Technical problems with the Launcher

Nothing happens when I start the game.

1. Add the game folder as an exeption for your antivirus or firewall. Then start Launcher with admin privileges and press the button “check update”

2. Make sure you have installed «DirectX» and Libraries «Visual C++».

The reason of appearing the FATAL ERROR Failed to connect with local Steam Client process is:

Antivirus ESET NOD blocks game files (as usual file steamclient.dll).
Decision: Add the game folder as an exeption for your antivirus. Then start the Launcher and press the button “check update”. Don’t trust “NOD” that much.

Press the button “repair the game” in the settings

Counter-Strike: Global Offensive

Errors while starting the game

Question: Error “Launcher Error Unicode path not supported. Error 0x0438 at : C: Program Filesи… Please install game under directory path containing only Latin letters.”
Answer: Probably there are some incorrect symbols in your folders name. Reinstall the game, for example, in: GamesCounter-Strike Global Offensive or Program FilesCSGO

Question: I start the game and it crashes
Answer: Open Launcher settings. Find “Run Options” and add there:

-windowed

Make sure you have installed: Directx and Libraries Microsoft Visual C++

Question: The game crashes while loading the map or somehow after 10 minutes of gameplay.
Answer: Try to set the game settings as minimal as you can.

Question: Error”UNABLE TO EXECUTE COMMAND CSGO.EXE -STEAM -SILENT /HELP -CONSOLE -NOVID (2)”
Answer: ① – Remove rev.ini and 7lcfg_csgo.ini in game folder; ② – Restart Launcher;  ③ – Start the game.
Or ① – Turn your antivirus off; ② – Press the button “repair the game” in the Launcher settings.

Question: Error “Error while unpacking the file, what should I do” or “Failed to connect with local steam client process”
Answer: ① – Turn your antivirus off; ② – Start the Launcher; ③ – Press the button «Check Update».

Other Questions

Question: How can I turn off Panorama UI and play with old interface?
Answer: Open Launcher settings. Find “Run Options” and add there:

-legacyscaleformui

Then close the settings window and start the game to make this option work. You can use Legacy Scaleform (old interface) as long as you need.

Question: Can’t choose MP5-SD, what should I do?
Answer: Press ~ and write in the opened CONSOLE:

sv_cheats 1

Then:

give weapon_mp5sd

MP5-SD should work only on servers where “skin support” is available for no-Steam version.

Question: How can I update stuff when new weapons, skins etc. appear?
Answer: Launcher updates it automatically.

Question: Skins don’t work on CS GO servers. I can see it only in buy menu but after purchase I see usual weapon.
Answer: Skins can work only on servers where “skin support” is available for no-Steam version. Server owners turn it off to avoid the blocking of their servers from Valve (game developers).

Counter-Strike: Source

Question: How can I turn my version to CS: Source v34?
Answer: Open Launcher. Find in “select a version” drop-down list v34 and press the button «Check Update»

Black Mesa

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